It's a shitty technical issue for sure, but no one tried to cheat you.
The fucked up part is, I bought this for someone else to enjoy, and all this did was have me question the ethics and team surrounding this artist.
But if yours still isn't working I would suggest screenshotting what you see make sure it shows your name on the account and the time , screenshotting your confirmation email and then emailing the website's support.